At Cuddloop, we strive to ensure that you are satisfied with our products. If you are not entirely satisfied with your purchase, we are here to help you understand our return and refund process.
1. Return Window & Eligibility
- Our return policy lasts for 10 days from the date of delivery. If 10 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
- To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in its original packaging with all product tags intact.
2. Non-Returnable Items
To maintain strict hygiene standards, certain types of goods are exempt from being returned:
- Intimate or sanitary clothing items (such as undergarments or specific baby innerwear accessories)
- Gift cards
- Personalized or custom-made apparel items
- Items purchased during specific clearance sales (unless they arrive damaged or defective)
To complete your return process, we require an electronic receipt or proof of purchase matching your order details on www.cuddloop.com. Please do not send your purchase back to the manufacturing facility without prior approval from our support team.
3. Damaged or Incomplete Returns
There are certain situations where only partial refunds are granted or returns may be declined (subject to applicable consumer protection laws):
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned or shipped back more than 10 days after delivery.
4. Order Cancellation Policy
- Cancellation Before Dispatch: Orders may be cancelled before dispatch by contacting our support team via email or WhatsApp. If a prepaid order is successfully cancelled before dispatch, a full refund will be processed back to the original payment source.
- Cancellation After Dispatch: Once an order has been shipped from our facility and a courier tracking ID has been generated, cancellation requests cannot be accepted. In such cases, the order will fall under this standard return policy after delivery has been completed.
- COD Orders: Refusing delivery of a Cash on Delivery (COD) order after dispatch may result in the restriction of the COD payment option for future orders on your account.
5. The Refund Process & Shipping Charges
- Inspection: Once your returned item is received at our facility and inspected by our quality team, we will send you an email or message to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the item’s condition.
- Payment Credit: If your return is approved, your refund will be initiated. A credit will automatically be applied to your original method of payment (via Razorpay) within 5 to 7 working days, depending on your bank’s billing cycle.
- Shipping Fees: Original shipping charges, COD charges, or convenience fees (if applicable) are non-refundable unless the return is due to our error (e.g., a defective or incorrect item delivered).
6. Late or Missing Refunds
If you haven’t received your refund credit within the stated window, please follow these steps:
- Check your bank account or payment app history once more.
- Contact your credit card company or bank; there is often an internal processing delay before a refund is officially posted to your account statement.
- If you have completed these steps and still have not received your refund, please reach out to us directly at support@cuddloop.com so we can trace the transaction reference number for you.
7. Product Exchanges
We only replace items if they arrive defective, mis-shipped, or damaged. If you need to exchange an item for the exact same product (due to a sizing issue or damage), please drop us an email at support@cuddloop.com so we can initiate the exchange workflow for you.
8. Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a digital gift credit for the value of your return once the item is received and approved.
- If the item wasn’t marked as a gift at checkout, or the gift giver had the order shipped to themselves to give to you later, the refund will be processed back to the original buyer’s account.
9. Return Shipping
- To return your product, you should coordinate with our team to receive the correct return warehouse shipping address in Bangalore.
- Depending on the nature of the return, reverse pickup may be arranged. If a reverse pickup is not available in your pin code, you may need to ship it back using a reliable domestic courier service.
- Depending on your location, the time it takes for an exchanged product to reach you may vary. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package without courier tracking validation.
10. Need Assistance?
Nothing in this policy limits your rights as a consumer under applicable Indian laws. For any questions, clarifications, or support related to your orders, returns, and refunds, please contact us at:
- Email Support: support@cuddloop.com
- WhatsApp Support: +91 12345 67890
- Official Website: www.cuddloop.com